Policy Updates

Late changes / cancellations fees

Once your credit card transactions are processed, the processing fees are charged to us. We won’t get refunded for those fees if your order is cancelled.  We won’t charge additional fees, but the estimated 3% in credit card fees will no longer be refunded on completed charges.  Please give 48 hour notice (business hours) prior to your shipment departure dates.  We typically process charges on the Friday before your delivery date.

Return e-Check Fee

There will be a new returned e-check fee of $30 for any checks returned to us.

Heavy weight boxes

Any heavy weight boxes (defined as 50-70lbs by UPS) are now charged a heavy weight handling fee by UPS of $25.00. 

Fresh Food Off-schedule Shipping

We can manage most "off-schedule" shipping requests.  There is an additional $10 charge.

Maximum per-box ship weights per season

Our packages ship with dry ice but the amounts vary depending on the weather. In order to keep our shipment weights under 50lbs (avoiding the UPS heavy weight surcharge).  We may need to adjust your food order amounts down during high heat temperatures to accommodate more dry ice.

70-75 degrees - Max 42lbs of food per box.

75-80 degrees - Max 40lbs of food per box.

80-90 degrees - Max 38lbs of food per box

When temps are above 90 degrees shipments arrangements will need to be rescheduled.